Mobile app help & support

The DMediQ app gives doctors, administrators and HR teams of DMediQ hospitals their daily work on the phone: OPD queue and in-patients, ward-round notes, lab and radiology results, hospital dashboards, leave approvals, attendance and instant alerts.

Getting started

1. Install DMediQ from the App Store or Google Play.
2. Enter your hospital's name — for example sunrise for sunrise.dmediq.com. Your hospital's IT team or administrator will tell you the name.
3. Sign in with the same email (or employee code) and password you use for DMediQ on the web. Turn on Keep me signed in to open straight to your work next time.
4. Allow notifications to get alerts for new patients, results, admissions and approvals.

Common questions

I can't sign in. Check the hospital name, then ask your hospital administrator to reset your password or unlock your account. Accounts are created by your hospital — there is no public sign-up.

I don't see the Patients, HR or Approvals tab. Tabs follow the permissions of your role. Ask your administrator to link your login to your doctor profile or to give your role the right access.

I'm not getting alerts. Make sure notifications are allowed for DMediQ in your phone's settings and that you are signed in. Alerts go to the doctor of the patient and to leave approvers.

How do I switch hospital? On the sign-in screen tap Change hospital, or in the app More → Hospital.

I lost my phone. Tell your hospital administrator; they can deactivate your login, which ends all sessions on that phone.

Contact support

Email support@dmediq.com or call 078422 47766 (Monday–Saturday, 9:30 am – 6:30 pm IST). Please mention your hospital name and phone model.

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Last updated 2026-10-24. Questions: support@dmediq.com.